Terms and Conditions

I. Basic Provisions

a) Provider (hereinafter referred to as the “Provider”)

JOBOO, s.r.o.
Company ID: 192 72 405
Registered office: Jiráskova 2733, Chomutov 43003
E-mail: base@loreofnature.eu
Website: www.loreofnature.eu

b) Applicant

The Applicant is a natural or legal person who purchases services from the Provider for themselves or on behalf of a third party (including an employer purchasing services from the Provider for their employees).

  1. The Provider organizes the following educational activities:

  • Retraining and accredited courses of the Ministry of Education, Youth and Sports (MŠMT),

  • Non-accredited educational fields,

  • Short-term courses,

  • Long-term residential events,

  • Workshops,

  • Lectures,

  • Seminars,

  • Day camps,

  • Personal and online consultations,

  • Online courses and products.

Retraining and accredited courses may be held in person or remotely (online). They are accredited by the Ministry of Education, Youth and Sports (hereinafter also “MŠMT”). Accreditation of each retraining course organized by the Provider is available for inspection on the Provider’s website www.loreofnature.eu, where the scope of theoretical and practical instruction, or the scope of e-learning hours (online courses), and other conditions for completing the course are also specified, in particular the scope of mandatory personal attendance and successful completion of the final examination, as well as other requirements (e.g. minimum age of 18, minimum level of education achieved). Meeting the prerequisites set for a specific retraining course is a condition for the issuance of a certificate of completion of the retraining course.

Non-accredited educational fields are not considered retraining courses and are not accredited by the MŠMT. The content of non-accredited fields, the conditions of participation, and the duration of study (number of hours) are set individually and are published for each specific field on the Provider’s website www.loreofnature.eu in the case that such courses are announced.

Short-term courses are not considered retraining courses and are not accredited by the MŠMT. The content of the short-term course, the conditions of participation, and the duration of the course (number of hours) are set individually and are published for each specific course on the Provider’s website www.loreofnature.eu.

Long-term residential events are intended for both children and adults, depending on the designation of the specific event. They last longer than two nights and three days. Events may take place within the territory of the Czech Republic as well as in EU member states.

Workshops are special events focused on clarifying one specific issue, usually combined with practical demonstrations. The content of the workshop, the conditions of participation, and the duration of the workshop (number of hours) are set individually and are published for each specific workshop on the Provider’s website www.loreofnature.eu

A lecture is a spoken presentation of a certain topic delivered by the lecturer at a designated time to a specific audience. It is a one-way transfer of information, where interactivity is not particularly desirable, as it would disrupt the original plan. The spoken presentation may be accompanied by a slideshow. The lecturer assumes a certain level of prior knowledge of the topic before the lecture.

Seminars are special events aimed at clarifying a specific issue or presenting some novelty in the field. Seminars are led by recognized experts in the respective area. The content of the seminar, the conditions of participation, and the duration of the seminar (number of hours) are set individually and are published for each specific seminar on the Provider’s website www.loreofnature.eu.

Day camps are intended for children within the age range specified for each camp session. The camp takes place from morning (usually 8:00 a.m.) until the afternoon (usually until 4:00 p.m.) and lasts for 5 consecutive working days (unless otherwise stated). Parents bring the child/children to the camp location in the morning and pick them up in the afternoon. The course of the camp, catering, location, and exact timing of the camp are always announced separately for each camp session. During the camp season (spring/summer), further essential information is available on the Provider’s website www.loreofnature.eu.

Online courses and products include e-books, memberships containing online video content, interviews, etc. Their content is educational and informative, but not a clear manual prescribing which steps and procedures the participant should follow or how they should act. Each participant is solely responsible for their decisions; the content of our programs constitutes recommendations, not advice or instructions.

All services (unless otherwise stated) are conducted in both Czech and English.

The list of retraining courses, non-accredited educational fields, short-term courses, workshops, lectures, and seminars organized by the Provider, including their content specifications, performance location, participation conditions, possible requirements for successful completion, and the price of the specific course, field, workshop, lecture, or seminar, is published on the Provider’s website www.loreofnature.eu.

These Terms and Conditions (hereinafter also referred to as the “TC”) govern the relationship between the Applicant for a retraining or accredited course, non-accredited educational field, short-term course, workshop, lecture, day camp, public seminar, or personal/online consultation (hereinafter also referred to as the “Services” or the “Subject of Performance”) and the Provider.
Legal relations between the Provider and the Applicant not expressly regulated by these TC shall be governed by the relevant provisions of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter also referred to as the “Civil Code”), as well as related legislation.

II. Conclusion of the Contract

The Applicant – natural person – places an order for a specific service by completing an application form on the Provider’s website, in which they provide the information required in the application. The Applicant may also place an order in another manner (as specified below).

By submitting the application, the Applicant expresses interest in participating in a specific retraining course / non-accredited educational field / short-term course / workshop / lecture / day camp / seminar / personal or online consultation organized by the Provider on the date and for the price specified for the given service.

By submitting the application, the Applicant confirms that they have read these Terms and Conditions and that they agree to them. The Applicant is duly informed of these TC, in sufficient detail, before submitting the application, and has the opportunity to familiarize themselves with them.

By paying for the order, the Applicant makes an offer to conclude a contract for the provision of the service.

Upon sending confirmation from the Provider regarding the receipt of the application and payment, a contract for the provision of the service is concluded between the Applicant and the Provider.

The Applicant – legal entity – does not complete an application form but communicates their interest in the service to the Provider in writing or by telephone. Following further negotiations, the Applicant then provides the Provider with the necessary information for concluding a contract between them and the Provider, as well as for issuing a tax document. These TC shall apply to contracts concluded between the Provider and an Applicant – legal entity, of which the Applicant is informed prior to conclusion of the contract.

The Provider will only conclude a contract for the provision of the service with those Applicants who register via a duly and correctly completed application form on the Provider’s website www.loreofnature.eu, and with those Applicants who have duly and timely made an offer to conclude the contract in writing or by telephone.

Applicants with whom a contract has been concluded are recorded by the Provider in the order of the moment of contract conclusion. Once the capacity of a retraining course / non-accredited educational field / short-term course / workshop / lecture / day camp / seminar is reached, further Applicants are offered a contract for the provision of the service with a terminating condition, of which they are informed in the Provider’s confirmation of receipt of the application. In such cases, the contract is terminated at the moment another Applicant, with whom a contract was concluded earlier, fulfills their obligation to pay the price of the service, rather than the Applicant who filled the last available capacity of the retraining course / non-accredited educational field / short-term course / workshop / lecture / day camp / seminar. Applicants whose contract is later terminated in this manner are offered an alternative date in which they may participate in the respective retraining course / short-term course / workshop / day camp / seminar.

If an Applicant, with whom a contract was concluded prior to capacity being filled, does not pay the price of the service by the due date, they lose their place in line and the Provider has the right to withdraw from the contract.

If the number of registered Applicants does not reach the minimum number set by the Provider and published on www.loreofnature.eu, the Provider reserves the right to cancel the retraining course / non-accredited educational field / short-term course / workshop / lecture / day camp / seminar under the conditions set forth in Article V of these TC.

III. Subject of the Contract

On the basis of the concluded contract for the provision of services, the Provider shall enable the Applicant (or a person designated by the Applicant) to participate in a specific retraining course / non-accredited educational field / short-term course / workshop / lecture / day camp / seminar specified in the order or otherwise agreed between the parties.

The Applicant is entitled to participate in the specifically ordered retraining course / non-accredited educational field / short-term course / workshop / lecture / day camp / seminar, or to have a person designated by the Applicant participate instead. The Applicant is obliged to pay the Provider the agreed price for the service (as published on the Provider’s website at the time of submission of the application by the Applicant, or at the time of the written or telephone proposal to conclude the contract), either to the Provider’s account specified in Article VI of these TC or to the account indicated in the confirmation sent to the Applicant in accordance with these TC.

The price of the service is payable upon completion of the application or order, unless otherwise stated.

The price of the service remains valid for the entire duration of the service. The Provider is entitled to change it during the provision of the service only if such change does not disadvantage other participants (e.g., discount coupon for pre-order, discount coupon for multiple persons, etc.).

Our courses are always concluded with a final examination, at a date determined by the Provider. The price of the course includes one substitute date for repeating the final exam. If the Applicant – participant of the course – fails the repeated final exam and wishes to retake it again, the Provider is entitled to increase the price of the service by CZK 2,000 for each additional retake. The maximum total number of additional retakes is set at two (2). This provision applies fully to online courses as well.

The Applicant has the right to exercise claims arising from defective performance of services by the Provider under the conditions set forth in Section 1914 et seq. of Act No. 89/2012 Coll., the Civil Code, without undue delay after the Applicant had the opportunity to discover the defect, by means of a written notice identifying or describing the defect, delivered to the Provider. If the Applicant is a consumer, the Provider shall handle claims arising from defective performance of services in accordance with, in particular, Section 19 of Act No. 634/1992 Coll., on Consumer Protection, i.e., shall resolve the received complaint no later than 30 days from the date of its submission.

IV. Safety and Protection of Information

Details on the processing of personal data are provided in the document Privacy Policy.

V. Withdrawal from the Order, Deposit, and Cancellation Fees

The Applicant has the right to withdraw from the contract for the provision of services prior to the commencement of performance by the Provider, even without stating a reason. The Applicant is obliged to notify the Provider of the withdrawal in writing and ensure its demonstrable delivery. In case of withdrawal, the following settlement between the Provider and the Applicant shall apply:

  • If the Applicant withdraws from the contract more than 30 days before the commencement of the service, the Applicant is obliged to pay the Provider a deposit amounting to 30% of the service price.

  • If the Applicant withdraws within 7–14 days before the commencement of the service, the Applicant is obliged to pay the Provider a cancellation fee of 50% of the service price.

  • If the Applicant withdraws less than 7 days before the commencement of the service, the Applicant is obliged to pay the Provider a cancellation fee of 80% of the service price.

  • If the Applicant withdraws from the order after the commencement of the service, the cancellation fee amounts to 100% of the service price.

If the Applicant has already paid the service price before withdrawal under these TC, and subsequently withdraws from the contract within 14 days or less before the start of the service, the Provider is entitled to unilaterally deduct the cancellation fee from the refunded amount. If the Applicant has not paid the service price by the date of withdrawal within 14 days or less before the start of the service, the Applicant is obliged to pay the cancellation fee to the Provider under these TC within 14 days of withdrawal.

The provisions on cancellation fees do not apply in the case of withdrawal from the contract by the consumer within 14 days from the date of contract conclusion pursuant to Section 1829 of the Civil Code.

If the Applicant does not attend the agreed service (without having withdrawn from the contract), and/or the Applicant starts participation but for any reason does not complete it, the Applicant is obliged to pay the full price of the service. The same applies if the Applicant fails (even repeatedly) the final examination in the case of a retraining course.

For online courses, the start of study is considered the moment when access data for the ordered course is sent to the Applicant by the Provider. If the Applicant, after the start of the course, decides for any reason not to continue, they are not entitled to any financial compensation from the Provider.

The Provider is entitled to withdraw from the contract if the Applicant has failed to fulfill their obligation to pay the price of the service by the due date.

In the event of cancellation of a service by the Provider pursuant to Article II(9) of these TC, the Provider shall be deemed to have withdrawn from the contract and is obliged to refund in full the payments received from Applicants who have already paid for the service into the Provider’s account, no later than 30 days from the date of cancellation of the service.

Refunds by the Provider in the cases specified in these TC shall be made exclusively to the account from which the funds were transferred to the Provider’s account, or to the account designated in writing by the Applicant for this purpose.

If the Applicant, when concluding the contract with the Provider, is acting as a consumer and the contract is concluded remotely, the Applicant has the right to withdraw from the contract under Section 1829 of the Civil Code within 14 days from the date of contract conclusion. The withdrawal must be made in writing and demonstrably delivered to the Provider. If the Applicant exercises the right to withdraw from the contract, the withdrawal period shall be deemed observed if the Applicant sends a notice of withdrawal to the Provider during its course. If the Applicant withdraws from the contract, the Provider shall, without undue delay and no later than 30 days from the withdrawal, refund all monetary amounts received from the Applicant under the contract, to the account from which the funds were transferred to the Provider’s account, or to the account specified by the Applicant for this purpose in the withdrawal. The Provider shall refund by other means only if the Applicant has agreed to this and if it does not incur additional costs for the Provider.

If the Applicant, when concluding the contract with the Provider, is acting as a consumer, and the contract is concluded remotely, and the consumer withdraws from the contract at the moment when the Provider has already commenced the provision of the service based on the express request of the Applicant before the expiry of the withdrawal period, the Applicant shall pay the Provider a proportionate part of the agreed price for the performance provided up to the moment of withdrawal.

VI. Payment Terms

The Applicant is obliged to pay the price of the service to the Provider’s bank account maintained at Československá obchodní banka, a.s. (account number: 327939490/0300) within the deadline specified by the Provider in the confirmation of acceptance of the Applicant’s registration. In the event of withdrawal from the contract by the Applicant, the payments provided shall be refunded to the account from which the funds were transferred to the Provider’s account, or to the account designated by the Applicant for this purpose, in accordance with the conditions set out in Article V of these Terms and Conditions.

VII. Special Provisions on Retraining Courses

The price of the retraining course includes study materials, teaching according to the curricula approved by the Accreditation Commission of the Ministry of Education, Youth and Sports, the final examination (including one resit), and the issuance of a retraining certificate.

The Applicant – participant of the retraining course – is required to attend at least 80% of classes conducted in person. The Provider shall maintain continuous records of each Applicant’s attendance at individual lessons in the form of an attendance sheet. An Applicant who fails to meet the minimum attendance requirement is not entitled to participate in the final examination. This does not affect the Applicant’s obligation to pay the agreed price of the service in full.

In the case of accredited online courses, the Applicant will be admitted to the final examination provided that they meet the conditions of the final test in the e-learning program and fully participate in the practical training conducted in person.

VIII. Liability for Damage

The Provider accepts no responsibility for any injuries incurred directly at the school or during fieldwork as part of the training. The school also accepts no responsibility for any injuries sustained during travel to or from such training.

The Provider is not liable for the personal belongings of course participants.

IX. Final Provisions

Applicants who are consumers at the time of concluding the contract with the Provider may lodge complaints related to the provision of services with the following supervisory or state authorities:

  • the competent Trade Licensing Office (especially in the case of complaints relating to the operation of the Provider’s business pursuant to Act No. 455/1991 Coll., the Trade Licensing Act, as amended);

  • the Office for Personal Data Protection (especially in the case of complaints concerning the protection of personal data pursuant to Act No. 101/2000 Coll., on the Protection of Personal Data and on Amendments to Certain Acts, as amended);

  • the Czech Trade Inspection Authority (especially in the case of complaints concerning compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended);

  • the Ministry of Education, Youth and Sports (especially in the case of complaints concerning the implementation of an accredited educational program in accordance with the granted accreditation).

If the Applicant is a consumer, and in the event of a dispute between the Applicant and the Provider that cannot be resolved amicably, the Applicant is entitled to contact the competent body for out-of-court settlement of consumer disputes, which is the Czech Trade Inspection Authority. The website of the Czech Trade Inspection Authority is www.coi.cz, where all further information is available.

These Terms and Conditions are drawn up in the Czech language. The service contract may only be concluded in the Czech language, unless the parties agree otherwise. The Applicant’s order, together with the Provider’s confirmation, constitutes a concluded service contract and is archived by the Provider in electronic form along with the Terms and Conditions in force on the date of conclusion of the contract. Upon the Applicant’s written request, the Provider shall enable access to the archived data.

These Terms and Conditions are valid from 1 September 2023. The Provider reserves the right to amend these Terms and Conditions without prior notice; however, the amended version must be published on the Provider’s website no later than 21 days before it enters into force.